Deposit and Cancellation Policy
Upon confirmation and completion of your booking reservation, Northcliff BnB will charge 50% of the value of the booking, or the full value if it is less than R1000, to the credit card provided. If credit card details have not been provided an invoice will be sent to you for EFT payment of the deposit. Your booking will be cancelled should we not receive a bank notification of payment within 24 hours of the booking being made.
For guests that do not arrive, or cancellations that are made 0 to 7 days prior to the agreed arrival date, 100% of the deposit will be forfeited. Cancellations made 7 – 14 days prior to the agreed arrival date will forfeit 50% of the deposit. There is a 10% administration fee on any refund requests. Should refunds to a SWIFT bank account be required, an additional fee of R200 will apply. In the event of premature departure or a late arrival, the full amount of the booking is still due.
Our rates are per person and not per room. Any undisclosed guest that overnights at the guesthouse will be charged for. These guests will be charged to the person in which room they have stayed.
Check in time is from 2pm - 6pm.
Please advise if you are arriving later or earlier to ensure that you will be received on arrival. The office closes at 6pm and late check in after that time is only by prior arrangement. A penalty fee will be charged if you check in after that.
Check out time is 10am
Guests not checked out after 10am will be charged accordingly
No children under 10
Pets are not allowed
Whilst every precaution is taken to ensure the safety of our guests and their possessions on the premises, the owners, managers or staff of Northcliff BnB will not be held responsible for any loss or damage to persons or their belongings whatsoever including their vehicles and belongings in their vehicles.
Key and Remote Policy:
Should a guest mislay their room key or not return the key, new locks and keys will be installed and the guest will be liable for this charge. The old room key will no longer be functional.
Guests are issued with a gate remote. Should the remote be lost or not returned, the replacement thereof will be chargeable to the guest
Please look after your keys and gate remotes as we take security very seriously and cannot compromise the safety of our guests and their possessions.
Parking is limited inside the property. One bay is allocated per room. Please let us know your parking requirements before you arrive.
We provide a laundry service; kindly speak to Management with regards to charges
Guests will be held liable for any willful damage, and damage caused due to negligence to the business and the property.
The owners, manager, or staff of Northcliff BnB reserves the right to determine acceptable levels of noise, or behaviour of guests and to require guests to leave if they are causing a disturbance, annoying other guests, or staff, or are behaving in an otherwise unacceptable manner in the sole opinion of Northcliff BnB management.
By booking and paying for accommodation we accept that guests accept these terms and conditions.
Right of admission is reserved.
There are no storage facilities and rooms are not intended to accommodate furniture, excess items, or appliances that we do not provide, unless its a personal item such as a laptop, or hair styling tools. The environment is for short term residence only. Please note that while we do not discourage your guests, our rooms are not suited for entertainment purposes. Guests must vacate the rooms between 10am and 12am each day for cleaning and maintenance.